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Roles and Responsibilities of a Team Leader – New Leadership

Learning & Development Leadership Leadership and Management

Develop the skills necessary to become a strong team leader.

Time 20 min

What is Self Determination Theory?

Learning & Development Leadership Leadership and Management

Learn three psychological needs for motivation and cooperation in organizations.

Time 30 min

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

Leading with Empathy

Learning & Development Leadership Leadership and Management

Gain tools and strategies to create a productive work environment in this course by Tim Spengler.

Time 1 hr 30 min

Leadership 101

Learning & Development Leadership Leadership and Management

Master foundational leadership concepts and the importance of authentic leadership in this course.

Time 1 hr 30 min

Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Impactful Communication Basics

Learning & Development Leadership Leadership and Management Goal Setting

Discover the importance of clear and deliberate communication in this course.

Time 1 hr 50 min

Collaborative Goal Setting

Learning & Development Operations Goal Setting

Collaborate with your team to create goals connected to the company's success in this course.

Time 10 min

Collaborative Decision-Making

Learning & Development Operations Goal Setting

Learn to use data effectively in decision-making with this course.

Time 8 min

Individual and Team Performance Assessment

Learning & Development Operations Goal Setting

Learn how to conduct business analysis with the SWOT framework.

Time 30 min
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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