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Support Hero Certificate Course

Learn how to provide radically personal service in Gladly

Categories:

Gladly Software Courses,

Work In Gladly,

Support Heroes/Agents,

Time 3 hr
Current Status
Not Enrolled
Price
Free
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Course Description

Are you new to Gladly as Support Hero? You’ve come to the right place! This certificate course is designed to teach everything you need to know to work in Gladly and provide radically personal service.

What you’ll learn

Of course, it’s not all about Customers; it’s also about YOU! You are the Hero that drives the positive force that is Customer Service! In this certificate course, you will:

  • Get to know Gladly and how to use the platform to support your Customers.
  • Learn basic Gladly settings available to Agents.
  • How you can use Gladly to meet Customers in Channels they prefer.

Q. Can I follow along using my own Gladly account?

If you have a sandbox/test account assigned to you, then do use it to try things yourself. The Availability of a sandbox/test account will depend on your company’s implementation of Gladly.

Q. Will this Gladly certificate course discuss customizations our company may have implemented?

No. The purpose of this certificate course is to teach you what you need to know to use Gladly. Any special integrations or customizations specific to your company is training your managers will conduct outside of this course.

Who should take this course

Agents, Team Managers, Administrator users roles, and anyone who wishes to understand what it’s like to support Customers as an Agent in Gladly.

Course Content

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Getting Started with Gladly
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Tools to Use When Helping Customers
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Helping Customer On Different Channels
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