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Showing Results for: Gladly Software Courses

Use and Manage the Answers Knowledge Base

Gladly Software Courses Answers

Learn how to use and manage the Answers knowledge base.

Time 25 min

Customer Data Protection and Compliance

Gladly Software Courses Compliance

Learn how Compliance Administrators manage and protect Customer data in Gladly.

Time 20 min

How to Work With OOTB Reports and Dashboards

Gladly Software Courses OOTB Reports and Dashboard

Understand how to use Gladly reports and dashboards to track your team's performance.

Time 45 min

How to Work With Insight Builder

Gladly Software Courses Insight Builder

Use Insight Builder and Gladly data to create reports that meet your business analytic needs.

Time 1 hr 25 min

Call Listen, Coach, and Join

Gladly Software Courses Work In Gladly

Assist Agents on phone calls by listening, coaching, and joining calls as needed.

Time 20 min

Work as a Task Only User

Gladly Software Courses Work In Gladly Task Users

Learn how to work on only Tasks in Gladly as a Task Only user.

Time 15 min

Quick Reply Buttons for Glad App

Gladly Software Courses Channel Features Chat

Understand how Quick Reply for Sidekick can encourage Customers to self-serve through chat.

Time 25 min

Set Up Domains and Emails

Gladly Software Courses Channel Features Email

Set up your company domain and email addresses to communicate with Customers in Gladly.

Time 20 min

Set Up SMS and Voice

Gladly Software Courses Channel Features Voice SMS

Set up your Voice and SMS to communicate with Customers over the phone or SMS in Gladly.

Time 12 min

Build and Manage an IVR

Gladly Software Courses Channel Features Voice

Learn how to build a world-class IVR to support Voice Customers.

Time 30 min

Personalize Routing With People Match

Gladly Software Courses Routing and Rules

Route Customers to the best Agents that can assist with their immediate needs with People Match.

Time 25 min

How to Work With Routing and Rules

Gladly Software Courses Routing and Rules

Learn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.

Time 40 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Attitude in Customer Service: Character and Integrity

Learning & Development Operations Customer Service

Build exceptional customer service character through integrity and honesty.

Time 9 min

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Customer Service Essentials

Gladly Software Courses Support Heroes/Agents Work In Gladly

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member