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Showing Results for: Gladly Software Courses

Learn How Not To Take Things Personally

Gladly Software Courses

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Self-Guided Gladly Implementation

Gladly Software Courses Implement Gladly

Implement Gladly at your own pace with easy-to-follow, step-by-step instructions.

Customer Service Essentials

Gladly Software Courses Work In Gladly Support Heroes/Agents

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Help Customers on Messaging Channels

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn how to communicate with Customers through SMS, chat, and social messaging Channels.

Time 20 min

How to Provide Radically Personal Service

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

How to Work With Routing and Rules

Gladly Software Courses Routing and Rules

Learn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.

Time 40 min

Personalize Routing With People Match

Gladly Software Courses Routing and Rules

Route Customers to the best Agents that can assist with their immediate needs with People Match.

Time 25 min
1 2
Skills
Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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Live Chat Etiquette for Businesses

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 10 min

Handling An Irate Caller

Learning & Development Operations Customer Service

Learn the essential skills for handling emotionally charged customers on the phone.

Time 15 min

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Recently Added View All

Learn How Not To Take Things Personally

Gladly Software Courses Communication Soft Skills

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Popular View All

Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member