Gladly Learning
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Personalize Self-Service With Gladly Sidekick
Gladly Software Courses Artificial Intelligence (AI) in GladlyGet the inside scoop of how Gladly Sidekick can take your CX to the future.
SMS Compliance Fundamentals
Gladly Software Courses ComplianceLearn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.
Boost Efficiency With Hero AI
Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AIWith Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...
Learn How Not To Take Things Personally
Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance AdministratorsLearning how not to take things personally is a skill you should practice and master.
How To Communicate With Empathy
Gladly Software Courses Work In Gladly Support Heroes/Agents TrainersCreate memorable service experiences by being empathetic.
How Your Tone Affects Service
Gladly Software CoursesUnderstand how the tone of your voice affects the quality of your service.
Administrator Certificate Course
Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance AdministratorsLearn how to manage Gladly and its many features to help your team provide great service.
Team Manager Certificate Course
Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance AdministratorsLearn how to work in Gladly as a Team Manager to support your Agents and Customers.
Support Hero Certificate Course
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn everything you need to know to provide radically personal service as an Agent.
Self-Guided Gladly Implementation
Gladly Software Courses Implement GladlyImplement Gladly at your own pace with easy-to-follow, step-by-step instructions.
Customer Service Essentials
Gladly Software Courses Work In Gladly Support Heroes/AgentsElevate your ability to delight your Customers by combining different service strategies.
Help Customers on Messaging Channels
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn how to communicate with Customers through SMS, chat, and social messaging Channels.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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