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Coaching: Guiding All Forms of Customer Communication

Learning & Development Operations Coaching

Foster a culture of civility and professionalism by guiding all forms of customer communication.

Time 1 hr

Feedback & Difficult Conversations

Learning & Development Operations Coaching

Improve personal development by providing and receiving constructive feedback that helps you grow.

Time 40 min

Coaching: Frontline Leadership Success

Learning & Development Operations Coaching

Unlock your leadership potential with successful coaching and enhance those around you.

Time 25 min

Coaching: Providing Feedback to Those Around You

Learning & Development Operations Coaching

Develop emerging leaders and help struggling employees meet performance goals through coaching.

Time 30 min

Coaching: Getting the Right Help

Learning & Development Operations Coaching

Overcome self-doubt and learn how to ask for help effectively.

Time 30 min

Coaching: Giving and Receiving Feedback

Learning & Development Operations Coaching

Enhance relationships and accelerate learning by providing specific, impartial feedback.

Time 30 min

Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Give The Gift Of Feedback

Learning & Development Operations Coaching

Master the art of providing effective feedback with practical tips, tools, and exercises.

Time 42 min

Coaching 101

Learning & Development Operations Coaching

Build your coaching skills with interactive self-study, featuring realistic examples and scenarios.

Time 1 hr
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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