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Showing Results for: Remote Work

Relationship Building With Virtual Teams

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 4 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 30 min

Remote Work Training: 20 Techniques to Train your Team

Learning & Development Operations Training

Engage remote work training participants with these 20 practical techniques.

Time 15 min

Non-Trainer: Basics of Training

Learning & Development Operations Training

Deliver practical training sessions including the basics of training.

Time 15 min

Training: Leading Virtual Teams

Learning & Development Operations Training

Manage dispersed teams effectively and lead with confidence.

Time 56 min

Remote Onboarding For New Hires

Learning & Development Operations Training

Engage new hires in remote work by learning training and leadership strategies.

Time 1 hr 10 min

Master And Overcome Remote Work Information Overload

Learning & Development Soft Skills Autonomy

Learn ergonomic principles, workflow analysis, and tips to reduce cognitive load.

Time 40 min

Optimizing Work-Life Balance

Learning & Development Soft Skills Autonomy

This course will teach you the skills to maintain balance, even when unexpected challenges arise.

Time 7 min

Remote Employee Mental Health: Maintaining Your Mental Health as a Remote Employee

Learning & Development Soft Skills Autonomy

Achieve a healthy work-life balance and improve your overall well-being while working from home.

Time 9 min

Time Management – When You Work from Home

Learning & Development Soft Skills Autonomy

Adopt highly productive work team mindset for efficient and effective time management.

Time 30 min

Remote Working 101 (CPD Certified)

Learning & Development Soft Skills Autonomy

Master essential skills to stay productive and support well-being while working remotely.

Time 15 min

Optimizing the Hybrid Work Model – Health and Well-being

Learning & Development Soft Skills Autonomy

Boost hybrid workforce well-being by learning how to support employees in a hybrid work environment.

Time 30 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Listening With Empathy

Learning & Development Soft Skills Communication

Master active listening for effective communication.

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member