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Showing Results for: Career Development

How Leaders Can Develop Self-Motivated People

Learning & Development Soft Skills Autonomy

Discover strategies to motivate your team and cultivate relationships, competency, and autonomy.

Time 6 min

Developing Personal Effectiveness at Work

Learning & Development Soft Skills Personal Development

Develop personal effectiveness by reflecting, embracing failure, and setting boundaries.

Time 24 min

Time Management 101

Learning & Development Soft Skills Time Management

Learn how to make the most of every moment and meet your deadlines and goals with ease.

Time 26 min

Managing Time Successfully

Learning & Development Soft Skills Time Management

Boost your productivity and reduce stress by improving your time management skills.

Time 20 min

Time Management

Learning & Development Soft Skills Time Management

Learn to avoid pitfalls of poor time management, maximize time, and increase efficiency.

Time 17 min

Time Management: Maximizing Productivity

Learning & Development Soft Skills Time Management

Maximize productivity, avoid procrastination, delegate effectively, and balance work and home life.

Time 30 min

How to Better Manage Your Time

Learning & Development Soft Skills Time Management

Intro course on time management with practical scenarios and challenges to help build skills.

Time 1 hr

The 5 Options of Conflict Resolution

Learning & Development Soft Skills Conflict Resolution

Learn 5 conflict resolution options & actionable steps to implement them.

Time 5 min

Conflict Resolution: Resolving Interpersonal Conflict Early

Learning & Development Soft Skills Conflict Resolution

Learn to identify and manage conflict early to avoid negative interactions with this course.

Time 20 min

Conflict Management: Practical Tools for Handling Conflicts at Work

Learning & Development Soft Skills Conflict Resolution

Resolve conflicts and promote collaboration with practical tools from author Maurice Schweitzer.

Time 37 min

Resolving Conflicts in the Workplace

Learning & Development Soft Skills Conflict Resolution

Master conflict resolution skills for the workplace with expert Jon Wortmann.

Time 28 min

Basics of Having Difficult Conversations

Learning & Development Soft Skills Conflict Resolution

This course provides clear, practical guidance on conducting challenging workplace discussions.

Time 1 hr
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member