AI for Modern Customer Service Teams

Course Details

In this course, you will learn about artificial intelligence (AI), how it works, and how it is revolutionizing the world as we know it. We will also explore various applications of AI, including the myths associated with it. Next, we will discuss the importance of personalization in Customer service, why it is critical in service today, and how technology can help you achieve success. Then, we will lead into using AI in Customer service in various applications, its benefits, and how you and your Customers can benefit from this technology.

What you’ll learn

• Introduction to AI.
• Importance of personalization in customer service.
• How AI can help deliver personalized and memorable service.