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Showing Results for: Gladly Software Courses

Set Up SMS and Voice

Gladly Software Courses Channel Features Voice SMS

Set up your Voice and SMS to communicate with Customers over the phone or SMS in Gladly.

Time 12 min

Call Listen, Coach, and Join

Gladly Software Courses Work In Gladly

Assist Agents on phone calls by listening, coaching, and joining calls as needed.

Time 20 min

Use and Manage the Answers Knowledge Base

Gladly Software Courses Answers

Learn how to use and manage the Answers knowledge base.

Time 25 min

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Behavior for Agents

Gladly Software Courses Routing and Rules Support Heroes/Agents

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Personalize Self-Service With Gladly Sidekick

Gladly Software Courses (AI) Artificial Intelligence

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

Set Up Domains and Emails

Gladly Software Courses Channel Features Email

Set up your company domain and email addresses to communicate with Customers in Gladly.

Time 20 min

Work as a Task Only User

Gladly Software Courses Work In Gladly Task Users

Learn how to work on only Tasks in Gladly as a Task Only user.

Time 15 min

Gladly Routing Logic Certificate Course

Gladly Software Courses Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Build and Manage an IVR

Gladly Software Courses Channel Features Voice

Learn how to build a world-class IVR to support Voice Customers.

Time 30 min

Learn How Not To Take Things Personally

Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance Administrators

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

How to Work With Routing and Rules

Gladly Software Courses Routing and Rules

Learn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.

Time 40 min
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Skills
Learning and Development Gladly Learning

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AI Fundamentals for Business Professionals

Learning & Development Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 3 hr

Understanding Artificial Intelligence

Learning & Development Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 35 min

Incorporating AI in Business Strategies

Learning & Development Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Listening Actively

Learning & Development Soft Skills Communication

Learn effective listening skills for frustration-free training sessions.

Time 20 min

Live Chat Etiquette

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 6 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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