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Phone Support Etiquette

Course Details
The way you handle phone interactions can significantly impact customer satisfaction and the overall success of your call center. In this course, we will delve into the importance of phone etiquette, its components, and practical techniques to enhance this skill.
What you’ll learn
- Recall the importance of phone etiquette in improving customer satisfaction and call center success
- Identify the key components of effective phone etiquette and how they contribute to positive interactions
- Apply practical techniques to enhance phone etiquette skills for better customer service outcomes
Course Content
Phone Support Etiquette
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