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Showing Results for: Personal Development

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Build Resilience, Reduce Stress

Learning & Development Soft Skills Adaptability

Learn stress-relief techniques and compartmentalization exercises.

Time 3 min

Raising Resiliency – Build Tolerance for Stress

Learning & Development Soft Skills Adaptability

Learn to overcome mental processes that cause performance issues and lead a balanced life.

Time 5 min

Stress Management: Stress Management Techniques

Learning & Development Soft Skills Adaptability

Discover practical strategies for stress management to boost performance and well-being.

Time 14 min

Ways to Build Resilience

Learning & Development Soft Skills Adaptability

Adaptability is key when things change unexpectedly. Improve your ability to overcome challenges.

Time 5 min

Resilience: Staying Adaptable and Resilient

Learning & Development Soft Skills Adaptability

In this course, you'll earn strategies to build resilience and improve mindfulness.

Time 18 min

Benefits of Adaptability and Flexibility

Learning & Development Soft Skills Adaptability

Learn to improve adaptability and flexibility to overcome unexpected challenges.

Time 10 min

Master And Overcome Remote Work Information Overload

Learning & Development Soft Skills Autonomy

Learn ergonomic principles, workflow analysis, and tips to reduce cognitive load.

Time 40 min

Optimizing Work-Life Balance

Learning & Development Soft Skills Autonomy

This course will teach you the skills to maintain balance, even when unexpected challenges arise.

Time 7 min

Remote Employee Mental Health: Maintaining Your Mental Health as a Remote Employee

Learning & Development Soft Skills Autonomy

Achieve a healthy work-life balance and improve your overall well-being while working from home.

Time 9 min

Be In Control and Manage Time More Effectively

Learning & Development Soft Skills Time Management

Be In Control and Manage Time More Effectively.

Time 1 hr 40 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Dealing With Difficult People

Learning & Development Soft Skills Conflict Resolution

Learn to handle difficult situations and people effectively in the workplace.

Time 1 hr

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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