Team Manager Certificate Course
Solidify your knowledge as a Team Manger working in Gladly
Gladly Software Courses,
Work In Gladly,
Administrators, Team Managers, Compliance Administrators,
Team Managers are critical in the day-to-day operations of a contact center. This certificate course is designed to help you understand how to run your contact center using Gladly as a Team Manager, along with the settings and features you need to be familiar with while working in Gladly.
What you’ll learn
- An overview of the management tools and features you will use daily to run your contact center.
- How to use some of Gladly’s administrative tools and reporting functions that are available to you as a Manager.
- How to feel confident using Gladly as a Manager as you manage your contact center.
Who should take this course
This course is for Team Managers and Administrators.