Personalize Self-Service With Gladly Sidekick
Gladly Software Courses,
Artificial Intelligence (AI) in Gladly,
Gladly Sidekick is an AI and automation platform for Customer service teams, built to deliver radically personal self-service across all digital channels through Gladly Hero.
Gladly Sidekick helps Customers help themselves with personalized self-service and AI-assisted communication. It works hand-in-hand with Gladly Hero so that brands can deliver radically personal Customer service at scale.
What you’ll learn
- Get to know what Sidekick is all about and the value it offers.
- How using Sidekick can further enhance your service offering.
- Overview of how your Customers and Agents interact with Sidekick.
- What’s required to get started with Sidekick.
Who should take this course
CX practitioners and leaders, or anyone interested in learning about Gladly Sidekick