Customer Service 101

Course Details

This interactive self course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills through clear, easy to understand introduction to developing your customer service skills

What you’ll learn

• Articulate why it’s important to build your customer service skills
• Detail what good customer service looks like
• Reflect on the skills you need to deliver great customer service
• Practice your customer service skills
• Develop an action plan to take your customer service learning further