Gladly Learning

Showing Results for: Customer Support

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

How to Maintain Customer Loyalty

Learning & Development Operations Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min

Create a Culture of Customer Service Excellence with FISH!

Learning & Development Operations Loyalty

Learn 4 principles for more joy at work and improved performance based on the FISH! Philosophy.

Time 45 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 1 hr 40 min

Improving Customer Rapport

Learning & Development Operations Loyalty

Boost customer service with a variety of rapport-building tips.

Time 7 min

Build Resilience, Reduce Stress

Learning & Development Soft Skills Adaptability

Learn stress-relief techniques and compartmentalization exercises.

Time 3 min

Raising Resiliency – Build Tolerance for Stress

Learning & Development Soft Skills Adaptability

Learn to overcome mental processes that cause performance issues and lead a balanced life.

Time 5 min

Stress Management: Stress Management Techniques

Learning & Development Soft Skills Adaptability

Discover practical strategies for stress management to boost performance and well-being.

Time 14 min

Difficult Conversations: How To Become a Master of Them

Learning & Development Soft Skills Communication Conflict Resolution

Master tough conversations with ease - learn to control emotions and, diffuse tension.

Time 40 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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