Gladly Learning
Showing Results for: Customer Support
Enhancing Service By Listening
Learning & Development Operations Customer ServiceDevelop positive attitudes and skills for service excellence through listening techniques.
Attitude in Customer Service: The Keys to Success
Learning & Development Operations Customer ServiceBuild exceptional customer service character through integrity and honesty.
Understanding the Customer (CPD Certified)
Learning & Development Operations Customer ServiceMaster the art of delivering fantastic service by understanding customer needs and perspectives.
Strategies To Dealing With Difficult Customers
Learning & Development Operations Customer ServiceExplores how to positively resolve difficult situations.
Dealing with Difficult Customers: Defusing Situations over the Phone
Learning & Development Operations Customer Service"Learn to diffuse difficult situations and turn things around while remaining calm and professional.
What Does Great Customer Service Look and Sound Like?
Learning & Development Operations Customer ServiceImprove customer service communication with the 3 V's approach by Albert Mehrabian.
Email Etiquette
Learning & Development Operations Customer ServiceMaster email etiquette to communicate professionally and avoid mistakes.
The TED Approach: Asking Questions as a Customer Service Team
Learning & Development Operations Customer ServiceIdeal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.
Customer Service 201: Achieving Excellence
Learning & Development Operations Customer ServiceUnderstand the importance of delivering excellent customer service - internally and externally.
Live Chat Etiquette
Learning & Development Operations Customer ServiceLearn Live Chat basics and 10 success criteria for exceptional service.
Phone Support Etiquette
Learning & Development Operations Customer ServicePrepare to provide excellent customer service with effective communication skills.
Attitude in Customer Service: Things to Avoid
Learning & Development Operations Customer ServiceAvoid these five common pitfalls of customer service mistakes.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
Get Started