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Showing Results for: Customer Support

What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

How to Maintain Customer Loyalty

Learning & Development Operations Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min

Excellence in Customer Service

Learning & Development Operations Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 45 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 1 hr 40 min

Improving Customer Rapport

Learning & Development Operations Loyalty

Boost customer service with a variety of rapport-building tips.

Time 7 min

Build Resilience, Reduce Stress

Learning & Development Soft Skills Adaptability

Learn stress-relief techniques and compartmentalization exercises.

Time 3 min

Raising Resiliency – Build Tolerance for Stress

Learning & Development Soft Skills Adaptability

Learn to overcome mental processes that cause performance issues and lead a balanced life.

Time 5 min

Stress Management: Stress Management Techniques

Learning & Development Soft Skills Adaptability

Discover practical strategies for stress management to boost performance and well-being.

Time 14 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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