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Excellence in Customer Service

Categories:

Learning & Development,

Operations,

Loyalty,

Time 45 min
Current Status
Not Enrolled
Price
Free
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Course Details

Learn about customer service processes and explore ways to improve customer interaction effectively by identifying customers’ needs and problems.

What you’ll learn

  • Identify customer needs
  • Plan a course of action to solve customer problems
  • Propose solutions to handle customer complains
  • Identify the root cause of customer problems
  • List all elements of Albrecht’s service triangle
  • Choose the appropriate performance metric
  • Conclude a customer interaction effectively

Course Content

Excellence in Customer Service
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