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What is First Contact Resolution


Learning & Development,

Metrics and Planning,

Performance Measurement,

Time 10 min
Current Status
Not Enrolled
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Course Details

This course explains first contact resolution (FCR) and why it’s crucial for your customers and your business. You will also learn some handy tips for resolving customer issues with the first interaction.

What you’ll learn

  • What FCR is and why it’s important.
  • Learn ways to improve first-contact resolution in your business.

Course Content

What is First Contact Resolution