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How To Communicate With Empathy


Gladly Software Courses,

Work In Gladly,

Support Heroes/Agents,


Time 25 min
Current Status
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Course Description

Learn how the tone of your voice or text communication makes the difference between OK service and great service.

What you’ll learn

  • Why tone of your communication (voice or text) can change the overall Customer Experience and any interpersonal communication.
  • How tone creates trust and sincerity.
  • How to make a script sound nothing like a script.