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Showing Results for: Communication Skills
Handling Confrontational Customers
Learning & Development Operations Customer ServiceLearn to handle confrontational customers and stay positive in customer service.
The TED Approach: Asking Questions as a Customer Service Team
Learning & Development Operations Customer ServiceIdeal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.
Dealing with Difficult Customers: Defusing Situations over the Phone
Learning & Development Operations Customer Service"Learn to diffuse difficult situations and turn things around while remaining calm and professional.
Strategies To Dealing With Difficult Customers
Learning & Development Operations Customer ServiceExplores how to positively resolve difficult situations.
Dealing with Difficult Customers: Achieving Mastery
Learning & Development Operations Customer ServiceGail the skills to manage, communicate with, and calm upset customers with positive resolution.
How To Communicate With Empathy
Gladly Software Courses Work In Gladly Support Heroes/Agents TrainersCreate memorable service experiences by being empathetic.
How Your Tone Affects Service
Gladly Software CoursesUnderstand how the tone of your voice affects the quality of your service.
Confidence for Women in the Workplace
Learning & Development Soft Skills Personal DevelopmentThis course provides practical techniques and game-changing insights for women.
Master Virtual Communication Skills And Confidence
Learning & Development Soft Skills Personal DevelopmentMaster communication skills and effectively engage your virtual audience with this course.
Rewards and Recognition: Self-Appreciation
Learning & Development Soft Skills Personal DevelopmentLearn self-appreciation, why it's important, and how to choose a strategy that works for you.
Sharper Brain, Smarter You: Happiness
Learning & Development Soft Skills Personal DevelopmentDiscover the positive effects of exercise on the brain and its implications in the business world.
How Personal Resilience Promotes Positive Outcomes
Learning & Development Soft Skills Personal DevelopmentPractice and learn how to weather challenges by understanding yourself.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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