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Showing Results for: Learning & Development

Leadership 101

Learning & Development Leadership Leadership and Management

Master foundational leadership concepts and the importance of authentic leadership in this course.

Time 1 hr 30 min

Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Impactful Communication Basics

Learning & Development Leadership Leadership and Management Goal Setting

Discover the importance of clear and deliberate communication in this course.

Time 1 hr 50 min

Collaborative Goal Setting

Learning & Development Operations Goal Setting

Collaborate with your team to create goals connected to the company's success in this course.

Time 10 min

Goal Setting For Business Leaders And Executives

Learning & Development Operations Goal Setting

Equip yourself with the knowledge, tools, and techniques to set and achieve growth goals.

Time 41 min

Discovery through Open-Ended Questions

Learning & Development Operations Strategic Thinking

Master the art and science of asking open-ended questions in this course.

Time 15 min

Strategic Thinking: Tools and Techniques

Learning & Development Operations Strategic Thinking

Gain essential decision-making tools and strategic thinking skills in this course.

Time 43 min

The Fundamentals of Business Strategy

Learning & Development Operations Strategic Thinking

Learn about sustainable competitive advantage in today's dynamic, global business environment.

Time 5 hr

Strategic Thinking 101

Learning & Development Operations Strategic Thinking

Develop a strategic mindset in just 7 minutes with this micro-learning module.

Time 7 min

Decision Making 101: Facts vs. Opinions

Learning & Development Operations Strategic Thinking

Learn to differentiate between facts and opinions in decision-making.

Time 7 min

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

Problem Solving 101

Learning & Development Operations Problem-Solving

Learn problem-solving techniques for work-related issues in this brief video course.

Time 4 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Learn How Not To Take Things Personally

Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance Administrators

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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