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Goal Setting For Business Leaders And Executives

Learning & Development Operations Goal Setting

Equip yourself with the knowledge, tools, and techniques to set and achieve growth goals.

Time 41 min

Discovery through Open-Ended Questions

Learning & Development Operations Strategic Thinking

Master the art and science of asking open-ended questions in this course.

Time 15 min

Strategic Thinking: Tools and Techniques

Learning & Development Operations Strategic Thinking

Gain essential decision-making tools and strategic thinking skills in this course.

Time 43 min

Strategic Thinking 101

Learning & Development Operations Strategic Thinking

Develop a strategic mindset in just 7 minutes with this micro-learning module.

Time 7 min

Decision Making 101: Facts vs. Opinions

Learning & Development Operations Strategic Thinking

Learn to differentiate between facts and opinions in decision-making.

Time 7 min

Problem Solving 101

Learning & Development Operations Problem-Solving

Learn problem-solving techniques for work-related issues in this brief video course.

Time 4 min

Becoming an Organization Focused on Continuous Learning

Learning & Development Operations Training

Establish systems for creating a learning culture for success.

Time 15 min

Group-Based Learning

Learning & Development Operations Training

Design and deliver effective training programs for groups.

Time 30 min

Designing and Facilitating Training

Learning & Development Operations Training

Prioritize interactivity and emotional engagement by designing and facilitating training.

Time 30 min

Training Implementation

Learning & Development Operations Training

Design engaging content for effective learning by addressing skills gaps and meeting business needs.

Time 30 min

Remote Work Training 101

Learning & Development Operations Training

Create effective training programs for remote work training.

Time 30 min

Remote Work Training: 20 Techniques to Train your Team

Learning & Development Operations Training

Engage remote work training participants with these 20 practical techniques.

Time 15 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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