Gladly Learning
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Training Evaluation: People and Processes
Learning & Development Operations TrainingObserve people and processes critically with this comprehensive course.
Training Evaluation: Your Approach to Learning
Learning & Development Operations TrainingContinuous learning for professional development for those looking to improve their skills.
Training Mastery
Learning & Development Operations TrainingDeliver engaging and effective training sessions by mastering training.
Non-Trainer: Facilitation Skills
Learning & Development Operations TrainingTrain groups of people successfully by learning advanced facilitation skills.
Coaching: Guiding All Forms of Customer Communication
Learning & Development Operations CoachingFoster a culture of civility and professionalism by guiding all forms of customer communication.
Feedback & Difficult Conversations
Learning & Development Operations CoachingImprove personal development by providing and receiving constructive feedback that helps you grow.
Coaching: Providing Feedback to Those Around You
Learning & Development Operations CoachingDevelop emerging leaders and help struggling employees meet performance goals through coaching.
Coaching: Giving and Receiving Feedback
Learning & Development Operations CoachingEnhance relationships and accelerate learning by providing specific, impartial feedback.
Coaching: Mentoring Your Peers
Learning & Development Operations CoachingDiscover the power of peer mentoring and actively mentor those around you.
Workplace Communication
Learning & Development Operations People ManagementLearn team management skills with interactive self-study using realistic scenarios and challenges.
Practicing Empathy in Customer Service
Learning & Development Operations Customer ServiceDevelop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.
Handling An Irate Caller
Learning & Development Operations Customer ServiceLearn the essential skills for handling emotionally charged customers on the phone.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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