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Coaching: Guiding All Forms of Customer Communication


Learning & Development,



Time 1 hr
Current Status
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Course Details

This course emphasizes the significance of extending courteous and respectful behavior to the organization’s internal and external customers. Participants will learn how workplace conflicts, drama, or a lack of respect can hinder organizational efficiency and adversely impact customer service. The training will help foster a culture of civility and professionalism to create a harmonious work environment that supports the organization’s goals.

What you’ll learn

  • Learn why good customer service skills should be practiced with our coworkers.
  • Give excellent internal service aids the entire company in providing excellent external service.

Course Content

Coaching: Guiding All Forms of Customer Communication