Coaching: Guiding All Forms of Customer Communication
Learning & Development,
This course emphasizes the significance of extending courteous and respectful behavior to the organization’s internal and external customers. Participants will learn how workplace conflicts, drama, or a lack of respect can hinder organizational efficiency and adversely impact customer service. The training will help foster a culture of civility and professionalism to create a harmonious work environment that supports the organization’s goals.
What you’ll learn
- Learn why good customer service skills should be practiced with our coworkers.
- Give excellent internal service aids the entire company in providing excellent external service.