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Customer Service Essentials
Gladly Software Courses Work In Gladly Support Heroes/AgentsElevate your ability to delight your Customers by combining different service strategies.
Help Customers on Messaging Channels
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn how to communicate with Customers through SMS, chat, and social Messaging Channels.
How to Provide Radically Personal Service
Gladly Software Courses Work In Gladly Support Heroes/AgentsLearn the methodologies and thinking behind what it means to provide radically personal service.
How to Work With Routing and Rules
Gladly Software Courses Routing and RulesLearn how Routing and Rules ensure your Customers are routed to the most appropriate Agents or team.
Personalize Routing With People Match
Gladly Software Courses Routing and RulesRoute Customers to the best Agents that can assist with their immediate needs with People Match.
Build and Manage an IVR
Gladly Software Courses Channel Features VoiceLearn how to build a world-class IVR to support Voice Customers.
Set Up SMS and Voice
Gladly Software Courses Channel Features Voice SMSSet up your Voice and SMS to communicate with Customers over the phone or SMS in Gladly.
Set Up Domains and Emails
Gladly Software Courses Channel Features EmailSet up your company domain and email addresses to communicate with Customers in Gladly.
Quick Reply Buttons for Glad App
Gladly Software Courses Channel Features ChatUnderstand how Quick Reply for Sidekick can encourage Customers to self-serve through chat.
Work as a Task Only User
Gladly Software Courses Work In Gladly Task UsersLearn how to work on only Tasks in Gladly as a Task Only user.
Call Listen, Coach, and Join
Gladly Software Courses Work In GladlyAssist Agents on phone calls by listening, coaching, and joining calls as needed.
How to Work With Insight Builder
Gladly Software Courses Reports Insight BuilderUse Insight Builder and Gladly data to create reports that meet your business analytic needs.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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