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Build and Manage an IVR


Gladly Software Courses,

Channel Features,


Time 30 min
Current Status
Not Enrolled
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Course Description

Learn how to build a world-class IVR experience to ensure your Voice Customers are routed to the appropriate team for assistance.

What you’ll learn

  • What an IVR is and all its relevant elements.
  • How to create and build your first IVR.
  • How to add and manage IVR nodes.
  • How to use update IVR as your Contact Center requirements evolve.

Who should take this course

This course is for Administrators.