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Call Listen, Coach, and Join


Gladly Software Courses,

Work In Gladly,

Time 20 min
Current Status
Not Enrolled
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Course Description

Use the call Listen, Coach, and Join feature to support Agents when they need help assisting Customers in real-time and to support your QA processes.

What you’ll learn

  • How to use the Listen, Coach, and Join to support Agents on live calls.
  • How to listen to calls.
  • How to coach Agents while they’re talking to Customers.
  • How to join or take over a call when needed.

Who should take this course

Administrators, Team Managers, or Agent Plus user roles.

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