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Help Customers on Messaging Channels


Gladly Software Courses,

Work In Gladly,

Support Heroes/Agents,

Time 20 min
Current Status
Not Enrolled
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Course Description

Learn how to communicate with Customers through SMS, chat, and social Messaging Channels like Instagram Messaging and Direct Messages.

What you’ll learn

  • A little bit about how Gladly receives messaging communications (e.g., SMSes) from Customers.
  • How to help Customers on different Messaging Channels (SMS, chat, social messaging) in Gladly.

Who should take this course

Agents and Team Manager user roles.

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