Gladly Learning

Showing Results for: Gladly Software Courses

How to Provide Radically Personal Service

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

Help Customers on Messaging Channels

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn how to communicate with Customers through SMS, chat, and social messaging Channels.

Time 20 min

Customer Service Essentials

Gladly Software Courses Work In Gladly Support Heroes/Agents

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

Self-Guided Gladly Implementation

Gladly Software Courses Implement Gladly

Implement Gladly at your own pace with easy-to-follow, step-by-step instructions.

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

Learn How Not To Take Things Personally

Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance Administrators

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member
  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member
  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member
  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member