Gladly Learning
Showing Results for: Customer Support
Dealing with Difficult Customers: Defusing Situations over the Phone
Learning & Development Operations Customer Service"Learn to diffuse difficult situations and turn things around while remaining calm and professional.
Strategies To Dealing With Difficult Customers
Learning & Development Operations Customer ServiceExplores how to positively resolve difficult situations.
Understanding the Customer (CPD Certified)
Learning & Development Operations Customer ServiceMaster the art of delivering fantastic service by understanding customer needs and perspectives.
Attitude in Customer Service: Character and Integrity
Learning & Development Operations Customer ServiceBuild exceptional customer service character through integrity and honesty.
Enhancing Service By Listening
Learning & Development Operations Customer ServiceDevelop positive attitudes and skills for service excellence through listening techniques.
Dealing with Difficult Customers: Achieving Mastery
Learning & Development Operations Customer ServiceGail the skills to manage, communicate with, and calm upset customers with positive resolution.
Mastering Customer Service
Learning & Development Operations Customer ServiceThis 11-part course helps new contact center workers master skills in providing world-class service.
Delivering Sensational Customer Service
Learning & Development Operations Customer ServiceStand out from competitors with clear communication, a positive attitude and exemplary actions.
Customer Service 101
Learning & Development Operations Customer ServiceLearn customer service skills through interactive self-course with realistic examples.
Contact Center 101 Training
Learning & Development Operations Customer ExperienceEquip your customer service team with the right skills to deliver a great customer experience.
Strategic Planning Strategies
Learning & Development Metrics and Planning PlanningLearn strategic planning and vision to maintain a competitive edge.
Workforce Planning
Learning & Development Metrics and Planning PlanningLearn workforce planning as a vital business tool in this course.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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