Gladly Learning

Showing Results for: Customer Support

Creating Good Impressions Through Good Rapport

Learning & Development Operations Customer Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 1 hr 40 min

Excellence in Customer Service

Learning & Development Operations Customer Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 45 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Customer Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Customer Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

How to Maintain Customer Loyalty

Learning & Development Operations Customer Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Work In Gladly Support Heroes/Agents Trainers

Create memorable service experiences by being empathetic.

Time 25 min

Contact Center Excellence

Learning & Development Operations Customer Experience

Equip your customer service team with the right skills to deliver a great customer experience.

Time 1 hr

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr
Skills

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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    Leslie N., Gladly Connect Community member
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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member
  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member