Gladly Learning

Showing Results for: Customer Support

Strategies To Dealing With Difficult Customers

Learning & Development Operations Customer Service

Explores how to positively resolve difficult situations.

Time 4 min

Understanding the Customer (CPD Certified)

Learning & Development Operations Customer Service

Master the art of delivering fantastic service by understanding customer needs and perspectives.

Time 10 min

Attitude in Customer Service: Character and Integrity

Learning & Development Operations Customer Service

Build exceptional customer service character through integrity and honesty.

Time 9 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Contact Center 101 Training

Learning & Development Operations Customer Experience

Equip your customer service team with the right skills to deliver a great customer experience.

Time 1 hr

Strategic Planning Strategies

Learning & Development Metrics and Planning Planning

Learn strategic planning and vision to maintain a competitive edge.

Time 60 min

Workforce Planning

Learning & Development Metrics and Planning Planning

Learn workforce planning as a vital business tool in this course.

Time 2 hr

What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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