Gladly Learning

Showing Results for: Customer Engagement

Create a Culture of Customer Service Excellence with FISH!

Learning & Development Operations Loyalty

Learn 4 principles for more joy at work and improved performance based on the FISH! Philosophy.

Time 45 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 1 hr 40 min

Improving Customer Rapport

Learning & Development Operations Loyalty

Boost customer service with a variety of rapport-building tips.

Time 7 min

Master customer satisfaction to build a great business

Learning & Development Operations Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Customer Service And Experience Improvement: Gain Devoted Customers

Learning & Development Operations Loyalty

Learn from successful 3-D businesses and understand what it takes to delight your customers.

Time 47 min

Customer Experience Management: Grow Your Business With A Purpose

Learning & Development Operations Loyalty

Understand what it takes to make customers delighted and improve their experience.

Time 3 hr

Customer Experience Management: Brand Promise & Customer Loyalty

Learning & Development Operations Loyalty

Learn how to design a distinctive customer experience with leading experts.

Time 1 hr 10 min

Why Customer Loyalty Matters

Learning & Development Operations Loyalty

Dr. Jagdish Sheth provides an overview on brand loyalty and its theories.

Time 15 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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