Showing Results for: Gladly Software Courses
Personalize Routing With People MatchGladly Software Courses Routing and Rules
Route Customers to the best Agents that can assist with their immediate needs with People Match.
Build and Manage an IVRGladly Software Courses Channel Features Voice
Learn how to build a world-class IVR to support Voice Customers.
Set Up SMS and VoiceGladly Software Courses Channel Features Voice SMS
Set up your Voice and SMS to communicate with Customers over the phone or SMS in Gladly.
Set Up Domains and EmailsGladly Software Courses Channel Features Email
Set up your company domain and email addresses to communicate with Customers in Gladly.
Quick Reply Buttons for SidekickGladly Software Courses Channel Features Chat
Understand how Quick Reply for Sidekick can encourage Customers to self-serve through chat.
Work as a Task Only UserGladly Software Courses Work In Gladly Task Users
Learn how to work on only Tasks in Gladly as a Task Only user.
Call Listen, Coach, and JoinGladly Software Courses Work In Gladly
Assist Agents on phone calls by listening, coaching, and joining calls as needed.
How to Work With Insight BuilderGladly Software Courses Reports Insight Builder
Use Insight Builder and Gladly data to create reports that meet your business analytic needs.
How to Work With OOTB Reports and DashboardsGladly Software Courses Reports OOTB Reports OOTB Dashboard
Understand how to use Gladly reports and dashboards to track your team's performance.
Compliance ManagementGladly Software Courses Compliance
Learn how Compliance Administrators manage and protect Customer data in Gladly.
Use and Manage the Answers Knowledge BaseGladly Software Courses Answers
Learn how to use and manage the Answers knowledge base.
Recently Added View All
Agile Business ProcessesLearning & Development Operations Project Management
This course discusses what it means to use Agile methodology in business processes.
GDPR OverviewLearning & Development Technology Security and Compliance
This course covers EU GDPR data protection law.
Popular View All
What is First Contact ResolutionLearning & Development Metrics and Planning Performance Measurement
Master first contact resolution (FCR) and why it's crucial for your business.
Mastering Customer ServiceLearning & Development Operations Customer Service
This 11-part course helps new contact center workers master skills in providing world-class service.
Recently Added View All
Boost Efficiency With Hero AIGladly Software Courses Artificial Intelligence (AI) Hero AI
With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...
Learn How Not To Take Things PersonallyGladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly
Learning how not to take things personally is a skill you should practice and master.
Popular View All
Support Hero Certificate CourseGladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly
Learn everything you need to know to provide radically personal service as an Agent.
Customer Service EssentialsGladly Software Courses Support Heroes/Agents Work In Gladly
Elevate your ability to delight your Customers by combining different service strategies.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.Get Started
“I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”
“The site the Gladly team put together is amazing!”
“There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”
“I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”