Gladly Learning

Showing Results for: Customer Support

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Handling An Irate Caller

Learning & Development Operations Customer Service

Learn the essential skills for handling emotionally charged customers on the phone.

Time 15 min

Handling Confrontational Customers

Learning & Development Operations Customer Service

Learn to handle confrontational customers and stay positive in customer service.

Time 53 min

Attitude in Customer Service: Resiliency

Learning & Development Operations Customer Service

Boost service resiliency with 9 steps and crisis management skills.

Time 9 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

Live Chat Etiquette for Businesses

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 10 min

Customer Service 201: Achieving Excellence

Learning & Development Operations Customer Service

Understand the importance of delivering excellent customer service - internally and externally.

Time 15 min

The TED Approach: Asking Questions as a Customer Service Team

Learning & Development Operations Customer Service

Ideal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.

Time 7 min

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

What Does Great Customer Service Look and Sound Like?

Learning & Development Operations Customer Service

Improve customer service communication with the 3 V's approach by Albert Mehrabian.

Time 10 min

Dealing with Difficult Customers: Defusing Situations over the Phone

Learning & Development Operations Customer Service

"Learn to diffuse difficult situations and turn things around while remaining calm and professional.

Time 4 min
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Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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