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Live Chat Etiquette

Categories:

Learning & Development,

Operations,

Customer Service,

Time 6 min

Current Status

Not Enrolled

Price

Free

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Course Details

In this short course, you’ll learn a variety of relevant practices you can use to make sure your live chat conversations go well and are resolved in a timely manner.

What you’ll learn

Identify strategies for effectively communicating with your customers over live chat
Describe why it’s important to use positive words and phrases in your live chat messages
Describe how to show empathy in your live chat messages

Course Content

Live Chat Etiquette

Lesson

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