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Customer Experience: Mapping Customer Journeys


Learning & Development,


Customer Experience,

Time 26 min
Current Status
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Course Details

The customer experience is 70% of the buying decision, so providing a great customer experience is a critical factor for succeeding in business.

Nigel Greenwood spent 30 years creating great customer experiences, is a successful author, presenter and lecturer, but is mostly someone who likes to keep things simple. He says it as it is, knows what customers want and loves making a difference.

What you’ll learn

  • What customer experience means
  • The 6 key elements of a great customer experience
  • Common mistakes businesses make
  • How to apply each element in business for fast, profitable, sustainable growth
  • How to deal with customer complaints

Course Content

Customer Experience: Mapping Customer Journeys
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