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The Balance Between Sales & Service


Learning & Development,


Customer Experience,

Time 20 min
Current Status
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Course Details

The concepts of sales and service are inextricably linked and this session explains how using a service mindset will help you sell more. A lot more! But to provide great service you have to fully understand what is most important to your customers. This course demonstrates how to get into the minds of your customers and give them the best buying experience of their lives.

What you’ll learn

  • Three core areas that impact on the customer’s appreciation of the service they received
  • The factors that directly influence your customers buying decision
  • Why honesty is more than just “the best policy”
  • Exactly how to become a sales person customers look forward to dealing with

Course Content

The Balance Between Sales & Service
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