Basics of Having Difficult Conversations

Course Details

This course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations. The course is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace.

What you’ll learn

• Outline the benefits of having a difficult conversation
• Detail and apply the steps involved in preparing for a difficult conversation
• Explain the importance of effective listening, feedback and reading body language in a difficult conversation
• Identify reasons for negative reactions
• Describe techniques to diffuse argumentative, aggressive or hostile behaviour