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Basics of Having Difficult Conversations


Learning & Development,

Soft Skills,

Conflict Resolution,

Time 1 hr
Current Status
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Course Details

This course provides an introduction to handling difficult conversations. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your ability to conduct challenging conversations. The course is for anyone looking for a clear, easy to understand introduction on the best way to handle difficult conversations in the workplace.

What you’ll learn

  • Outline the benefits of having a difficult conversation
  • Detail and apply the steps involved in preparing for a difficult conversation
  • Explain the importance of effective listening, feedback and reading body language in a difficult conversation
  • Identify reasons for negative reactions
  • Describe techniques to diffuse argumentative, aggressive or hostile behaviour

Course Content

Basics of Having Difficult Conversations
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