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Showing Results for: Leadership Skills

Leadership 101

Learning & Development Leadership Leadership and Management

Master foundational leadership concepts and the importance of authentic leadership in this course.

Time 1 hr 30 min

Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

Impactful Communication Basics

Learning & Development Leadership Leadership and Management Goal Setting

Discover the importance of clear and deliberate communication in this course.

Time 1 hr 50 min

Coaching: Getting the Right Help

Learning & Development Operations Coaching

Overcome self-doubt and learn how to ask for help effectively.

Time 30 min

Coaching: Giving and Receiving Feedback

Learning & Development Operations Coaching

Enhance relationships and accelerate learning by providing specific, impartial feedback.

Time 30 min

Give The Gift Of Feedback

Learning & Development Operations Coaching

Master the art of providing effective feedback with practical tips, tools, and exercises.

Time 42 min

Coaching 101

Learning & Development Operations Coaching

Build your coaching skills with interactive self-study, featuring realistic examples and scenarios.

Time 1 hr

People Management: Developing Self-Motivated People

Learning & Development Operations People Management

Learn to foster relationships, develop competency, and enable autonomy for employees.

Time 30 min

Executive Leadership Success: CEO Mastery

Learning & Development Operations People Management

Learn crucial traits of an executive leader to manage complex systems and drive growth.

Time 49 min

People Management: Practicing Delegation

Learning & Development Operations People Management

Learn about the seven levels of delegation and become more confident in delegating tasks.

Time 2 min

Business Leadership To Motivate Teams

Learning & Development Operations People Management

Gain fundamental principles of motivational business leadership to get the best out of your team.

Time 1 hr

Team Management: Employee Discipline

Learning & Development Operations People Management

Learn how to appropriately discipline an employee to improve overall results and experiences.

Time 25 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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