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Master the Basics of Human Communication

Categories:

Learning & Development,

Soft Skills,

Communication,

Time 8 min
Current Status
Not Enrolled
Price
Free
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Course Details

This topic addresses and explains some key communication skills to help any learner with customer interactions. Learners are taught about appropriate communication styles and important elements like: tone, positive language, eye contact, and more.

What you’ll learn

  • Explain the importance of non-verbal communication in customer interactions
  • Discuss how to use empathy when communicating with customers
  • Explain how to be patient when communicating with an enthusiastic or expressive customer

Course Content

Master the Basics of Human Communication
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