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Master the Basics of Human Communication

Course Details
This topic addresses and explains some key communication skills to help any learner with customer interactions. Learners are taught about appropriate communication styles and important elements like: tone, positive language, eye contact, and more.
What you’ll learn
- Explain the importance of non-verbal communication in customer interactions
- Discuss how to use empathy when communicating with customers
- Explain how to be patient when communicating with an enthusiastic or expressive customer
Course Content
Master the Basics of Human Communication
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