Listening Actively

Course Details

Carol is very concerned because Marcus is not listening to her and after pointing it out they agree to listen to each other. Carol believes she is an expert listener, however various people in the office feel they are not being listened to. Marcus runs a listening skills session, especially for the benefit of Carlos and Tammy. Carol demeans Carlos while Sanjay talks about Tammy as if she were not there. Carol offers some facts about listening and communication while Sam interrupts and talks over her while correcting the facts. They explore empathic listening, but the training session shows how people are talking at each other. When Tammy says that Carol speaks too quickly, Carol raises her voice as if Tammy is deaf. The lack of genuine ‘active’ listening means most of the team end up annoyed with each other and Marcus as a final example gets Tammy and Carlos to demonstrate listening – but they just say hello to each other.

What you’ll learn

• Too many people are so busy talking They have forgotten the art of listening