Gladly Learning
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Call Listen, Coach, and Join
Gladly Software Courses Work In GladlyAssist Agents on phone calls by listening, coaching, and joining calls as needed.
Answer Threads Overview and Setup
Gladly Software Courses (AI) Artificial IntelligenceLearn how to leverage Answer Threads to enhance customer support by integrating generative AI.
Gladly Routing Logic Certificate Course
Gladly Software Courses Routing and RulesBe in the know and understand how Gladly's routing engine ensures Customers are helped quickly.
Quick Reply Buttons for Glad App
Gladly Software Courses Channel Features ChatUnderstand how Quick Reply for Sidekick can encourage Customers to self-serve through chat.
How to Work With Insight Builder
Gladly Software Courses Insight BuilderUse Insight Builder and Gladly data to create reports that meet your business analytic needs.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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