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Showing Results for: Customer Engagement

Customer Experience Management: Brand Purpose & Leadership

Learning & Development Operations Customer Experience

Master your brand purpose with leading experts Shaun Smith and Andy Milligan.

Time 1 hr 6 min

Generate More Sales Leads With Social Selling

Learning & Development Operations Customer Experience

Master social selling to generate sales through online relationship-building.

Time 1 hr 26 min

How To Use Social Media For Marketing Growth

Learning & Development Operations Customer Experience

Master social media marketing with ease and witness organic growth for each major platform.

Time 1 hr

Customer Experience: Mapping Customer Journeys

Learning & Development Operations Customer Experience

Gain insights on what customers want from your organization from Nigel Greenwood.

Time 26 min

CX Design & Customer Experience

Learning & Development Operations Customer Experience

Learn how to design a great customer experience through understanding CX in this course.

Time 10 min

The Balance Between Sales & Service

Learning & Development Operations Customer Experience

Learn to understand your customers and provide an exceptional buying experience in this course.

Time 20 min

Building a Successful Customer Experience Program

Learning & Development Operations Customer Experience

Learn how to create a consistent and remarkable experience in this 3-part course.

Time 16 min

Strategic Planning Strategies

Learning & Development Metrics and Planning Planning

Learn strategic planning and vision to maintain a competitive edge.

Time 60 min

Workforce Planning

Learning & Development Metrics and Planning Planning

Learn workforce planning as a vital business tool in this course.

Time 2 hr

How to Maintain Customer Loyalty

Learning & Development Operations Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min
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Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

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SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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