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Showing Results for: Customer Engagement

Why Customer Loyalty Matters

Learning & Development Operations Loyalty

Dr. Jagdish Sheth provides an overview on brand loyalty and its theories.

Time 15 min

Customer Experience Management: Brand Promise & Customer Loyalty

Learning & Development Operations Loyalty

Learn how to design a distinctive customer experience with leading experts.

Time 1 hr 10 min

Customer Experience Management: Grow Your Business With A Purpose

Learning & Development Operations Loyalty

Understand what it takes to make customers delighted and improve their experience.

Time 3 hr

Customer Service And Experience Improvement: Gain Devoted Customers

Learning & Development Operations Loyalty

Learn from successful 3-D businesses and understand what it takes to delight your customers.

Time 47 min

Master customer satisfaction to build a great business

Learning & Development Operations Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Improving Customer Rapport

Learning & Development Operations Loyalty

Boost customer service with a variety of rapport-building tips.

Time 7 min

Creating Good Impressions Through Good Rapport

Learning & Development Operations Loyalty

Build good rapport with others to strengthen relationships, learn to build and maintain trust.

Time 1 hr 40 min

Excellence in Customer Service

Learning & Development Operations Loyalty

Learn principles to improve customer interactions and increase service effectiveness.

Time 45 min

Follow-Through: Keeping Customers For Life

Learning & Development Operations Loyalty

Learn 10 ways to create brand loyalty & implement 6 F's strategy to exceed customer expectations.

Time 8 min

Behavioral Theories of Brand Loyalty

Learning & Development Operations Loyalty

Learn from Dr. Jagdish Sheth in this course on Behavioral Theory of Brand Loyalty.

Time 15 min

How to Maintain Customer Loyalty

Learning & Development Operations Loyalty

Learn why customer service reps play a vital role in brand loyalty and business success.

Time 17 min

Workforce Planning

Learning & Development Metrics and Planning Planning

Learn workforce planning as a vital business tool in this course.

Time 2 hr
1 2
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

What Does Great Customer Service Look and Sound Like?

Learning & Development Operations Customer Service

Improve customer service communication with the 3 V's approach by Albert Mehrabian.

Time 10 min

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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