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Gain Mastery of Presentation Skills and Public Speaking

Learning & Development Leadership Speaking and Presentations

This course teaches confident and effective communication to any audience.

Time 60 min

Great Body Language for Your Presentations

Learning & Development Leadership Speaking and Presentations

Learn expert storytelling techniques from speaking pro TJ Walker.

Time 12 min

Powerful Presentation Skills – Your Body Language Speaks Loudly

Learning & Development Leadership Speaking and Presentations

Improve public speaking skills with video course.

Time 8 min

5 Essentials for Powerful Presentations

Learning & Development Leadership Speaking and Presentations

Learn essential skills for powerful presentations.

Time 18 min

Creating Effective Presentations

Learning & Development Leadership Speaking and Presentations

Learn to plan, create, and deliver effective presentations with this course designed for managers.

Time 15 min

Public Speaking and Presentations Made Simple

Learning & Development Leadership Speaking and Presentations

Improve presentation skills and captivate audience with interactive, 60-minute course.

Time 1 hr

The Art of Public Speaking

Learning & Development Leadership Speaking and Presentations

Improve speech delivery, presentation skills, and public speaking confidence.

Time 1 hr

Roles and Responsibilities of a Team Leader – New Leadership

Learning & Development Leadership Leadership and Management

Develop the skills necessary to become a strong team leader.

Time 20 min

What is Self Determination Theory?

Learning & Development Leadership Leadership and Management

Learn three psychological needs for motivation and cooperation in organizations.

Time 30 min

Influence: Getting Others to Follow Your Lead

Learning & Development Leadership Leadership and Management

Make positive impressions that inspire action - dive into body language, speech, and energy levels.

Time 20 min

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

Leading with Empathy

Learning & Development Leadership Leadership and Management

Gain tools and strategies to create a productive work environment in this course by Tim Spengler.

Time 1 hr 30 min
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Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Learn How Not To Take Things Personally

Gladly Software Courses Work In Gladly Support Heroes/Agents Administrators, Team Managers, Compliance Administrators

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Personalize Self-Service With Gladly Sidekick

Gladly Software Courses Artificial Intelligence (AI) in Gladly

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

People-Centered Service Using AI

Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AI

Utilize AI features in Gladly while providing people-centered service.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member