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Showing Results for: Learning & Development

Data and Artificial Intelligence

Learning & Development Technology Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 8 min

Promises and Challenges of AI

Learning & Development Technology Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

Evolution of AI

Learning & Development Technology Artificial Intelligence (AI)

AI evolution, myths, elements, and modern applications covered.

Time 30 min

Negotiating For Win-Win Outcomes

Learning & Development Leadership Negotiation

Master negotiation skills with confidence and control.

Time 1 hr

Mastering Negotiations

Learning & Development Leadership Negotiation

Proven techniques for clarity and efficiency with collaborative approach.

Time 3 hr

Conflictless Negotiations

Learning & Development Leadership Negotiation

Learn the PEACE model to avoid conflicts and negotiate successful agreements in this course.

Time 20 min

Win-Win Negotiations

Learning & Development Leadership Negotiation

Build rapport, develop a positive mindset, and identify BATNA to achieve successful outcomes.

Time 5 min

Negotiation Basics 101

Learning & Development Leadership Negotiation

Discover the secrets to successful negotiation and achieve your goals with this comprehensive course

Time 1 hr 10 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

Relationship Building With Virtual Teams

Learning & Development Leadership Team Building

Improve communication, build relationships, and create a positive team culture.

Time 4 min

Boost Remote Team Collaboration

Learning & Development Leadership Team Building

Discover how you can make collaboration across a remote team successful.

Time 30 min

Keeping Motivation High In Your Remote Team

Learning & Development Leadership Team Building

Foster a cohesive team culture and drive towards shared goals by motivating remote teams.

Time 40 min
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Skills
Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

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Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Customer Service Essentials

Gladly Software Courses Support Heroes/Agents Work In Gladly

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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