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Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

The Fundamentals of Business Strategy

Learning & Development Operations Strategic Thinking

Learn about sustainable competitive advantage in today's dynamic, global business environment.

Time 5 hr

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

Public Speaking Mastery

Learning & Development Leadership Speaking and Presentations

Master public speaking with exercises for grounding and creating compelling messages.

Time 10 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

Mastering Negotiations

Learning & Development Leadership Negotiation

Proven techniques for clarity and efficiency with collaborative approach.

Time 3 hr

Mastering CSS

Learning & Development Technology Web Development

CSS fundamentals taught, no prior HTML needed.

Time 2 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Live Chat Etiquette for Businesses

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 10 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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