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Developing as a Leader & Manager

Learning & Development Leadership Leadership and Management

Become a leader by mastering conflict management, communication, and innovation in this course.

Time 2 hr

SMART Goal Setting

Learning & Development Operations Goal Setting

Create effective goals with the four rules for goal setting and seven elements of team goals.

Time 7 min

Collaborative Goal Setting

Learning & Development Operations Goal Setting

Collaborate with your team to create goals connected to the company's success in this course.

Time 10 min

Goal Setting For Business Leaders And Executives

Learning & Development Operations Goal Setting

Equip yourself with the knowledge, tools, and techniques to set and achieve growth goals.

Time 41 min

Strategic Thinking: Tools and Techniques

Learning & Development Operations Strategic Thinking

Gain essential decision-making tools and strategic thinking skills in this course.

Time 43 min

The Fundamentals of Business Strategy

Learning & Development Operations Strategic Thinking

Learn about sustainable competitive advantage in today's dynamic, global business environment.

Time 5 hr

Strategic Thinking 101

Learning & Development Operations Strategic Thinking

Develop a strategic mindset in just 7 minutes with this micro-learning module.

Time 7 min

Decision Making 101: Facts vs. Opinions

Learning & Development Operations Strategic Thinking

Learn to differentiate between facts and opinions in decision-making.

Time 7 min

Team Goal Setting

Learning & Development Operations People Management

Master effective strategies for improving team performance and achieving organizational objectives.

Time 7 min

Multi-level Goal Setting

Learning & Development Operations People Management

Learn why goal setting is essential for individual, team, and company performance.

Time 10 min

Performance Management 101

Learning & Development Operations Business Operations

Intro to performance management with scenarios and challenges for leaders.

Time 1 hr

Planning to Achieve Objectives

Learning & Development Metrics and Planning Planning

This comprehensive course teaches effective planning techniques.

Time 18 min
1 2
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Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

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SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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