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Goal Setting at Three Levels

Learning & Development Operations Goal Setting

Understand the importance of goal setting and how to set goals that are achievable.

Time 10 min

Goal Setting 101

Learning & Development Operations Goal Setting

Learn how to set SMART goals aligning with your future vision.

Time 4 min

KPIs for Brand Engagement

Learning & Development Operations Goal Setting

Learn how to improve brand engagement by effectively using Key Performance Indicators (KPIs) in our course on ...

Time 8 min

Individual and Team Performance Assessment

Learning & Development Operations Goal Setting

Learn how to conduct business analysis with the SWOT framework.

Time 30 min

Collaborative Decision-Making

Learning & Development Operations Goal Setting

Learn to use data effectively in decision-making with this course.

Time 8 min

Competition vs. Differentiation (SWOT Analysis)

Learning & Development Metrics and Planning Planning

Learn SWOT analysis for practical business analysis in this course.

Time 15 min

Planning to Achieve Objectives

Learning & Development Metrics and Planning Planning

This comprehensive course teaches effective planning techniques.

Time 18 min

Performance Management 101

Learning & Development Operations Business Operations

Intro to performance management with scenarios and challenges for leaders.

Time 1 hr

Multi-level Goal Setting

Learning & Development Operations People Management

Learn why goal setting is essential for individual, team, and company performance.

Time 10 min

Team Goal Setting

Learning & Development Operations People Management

Master effective strategies for improving team performance and achieving organizational objectives.

Time 7 min

Decision Making 101: Facts vs. Opinions

Learning & Development Operations Strategic Thinking

Learn to differentiate between facts and opinions in decision-making.

Time 7 min

Strategic Thinking 101

Learning & Development Operations Strategic Thinking

Develop a strategic mindset in just 7 minutes with this micro-learning module.

Time 7 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Live Chat Etiquette for Businesses

Learning & Development Operations Customer Service

Learn Live Chat basics and 10 success criteria for exceptional service.

Time 10 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

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Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Personalize Self-Service With Gladly Sidekick

Gladly Software Courses (AI) Artificial Intelligence

Get the inside scoop of how Gladly Sidekick can take your CX to the future.

Time 20 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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