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Showing Results for: Certificate Courses

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Mastering Emotional Intelligence

Learning & Development Soft Skills Communication

Learn emotional intelligence for better workplace relationships and productivity.

Time 1 hr

Master Virtual Communication Skills And Confidence

Learning & Development Soft Skills Personal Development

Master communication skills and effectively engage your virtual audience with this course.

Time 1 hr 30 min

Master customer satisfaction to build a great business

Learning & Development Operations Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

How To Use Social Media For Marketing Growth

Learning & Development Operations Customer Experience

Master social media marketing with ease and witness organic growth for each major platform.

Time 1 hr

Generate More Sales Leads With Social Selling

Learning & Development Operations Customer Experience

Master social selling to generate sales through online relationship-building.

Time 1 hr 26 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Introduction to Project Management

Learning & Development Operations Project Management

Get introduced to project management through realistic examples.

Time 1 hr

Introduction to Change Management

Learning & Development Operations Project Management

Develop your change management skills with practical scenarios.

Time 1 hr
1 2
Skills
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

What Does Great Customer Service Look and Sound Like?

Learning & Development Operations Customer Service

Improve customer service communication with the 3 V's approach by Albert Mehrabian.

Time 10 min

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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    Leslie N., Gladly Connect Community member

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member