Showing Results for: Certificate Courses
Mastering CSSLearning & Development Technology Web Development
CSS fundamentals taught, no prior HTML needed.
Mastering NegotiationsLearning & Development Leadership Negotiation
Proven techniques for clarity and efficiency with collaborative approach.
Leadership and Team DevelopmentLearning & Development Leadership Team Building
Explore what makes teams effective and the skills required to build, strengthen, and maintain them.
Public Speaking MasteryLearning & Development Leadership Speaking and Presentations
Master public speaking with exercises for grounding and creating compelling messages.
Leadership 201Learning & Development Leadership Leadership and Management
Develop your leadership and management skills with ILM, the UK's leading voice on leadership.
The Fundamentals of Business StrategyLearning & Development Operations Strategic Thinking
Learn about sustainable competitive advantage in today's dynamic, global business environment.
Basics of Problem Solving and ResolutionLearning & Development Operations Problem-Solving
Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.
Introduction to Change ManagementLearning & Development Operations Project Management
Develop your change management skills with practical scenarios.
Introduction to Project ManagementLearning & Development Operations Project Management
Get introduced to project management through realistic examples.
Dealing with Difficult Customers: Achieving MasteryLearning & Development Operations Customer Service
Gail the skills to manage, communicate with, and calm upset customers with positive resolution.
Mastering Customer ServiceLearning & Development Operations Customer Service
This 11-part course helps new contact center workers master skills in providing world-class service.
Generate More Sales Leads With Social SellingLearning & Development Operations Customer Experience
Master social selling to generate sales through online relationship-building.
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Agile Business ProcessesLearning & Development Operations Project Management
This course discusses what it means to use Agile methodology in business processes.
GDPR OverviewLearning & Development Technology Security and Compliance
This course covers EU GDPR data protection law.
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Live Chat Etiquette for BusinessesLearning & Development Operations Customer Service
Learn Live Chat basics and 10 success criteria for exceptional service.
Handling An Irate CallerLearning & Development Operations Customer Service
Learn the essential skills for handling emotionally charged customers on the phone.
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Learn How Not To Take Things PersonallyGladly Software Courses Communication Soft Skills
Learning how not to take things personally is a skill you should practice and master.
How To Communicate With EmpathyGladly Software Courses Support Heroes/Agents Trainers Work In Gladly
Create memorable service experiences by being empathetic.
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Support Hero Certificate CourseGladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly
Learn everything you need to know to provide radically personal service as an Agent.
Team Manager Certificate CourseGladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly
Learn how to work in Gladly as a Team Manager to support your Agents and Customers.
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