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Showing Results for: Certificate Courses

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Mastering Emotional Intelligence

Learning & Development Soft Skills Communication

Learn emotional intelligence for better workplace relationships and productivity.

Time 1 hr

Master Virtual Communication Skills And Confidence

Learning & Development Soft Skills Adaptability

Master communication skills and effectively engage your virtual audience with this course.

Time 1 hr 30 min

Master customer satisfaction to build a great business

Learning & Development Operations Customer Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

Generate More Sales Leads With Social Selling

Learning & Development Operations Customer Experience

Master social selling to generate sales through online relationship-building.

Time 1 hr 26 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

Public Speaking Mastery

Learning & Development Leadership Communication

Master public speaking with exercises for grounding and creating compelling messages.

Time 10 min

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr
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Learning and Development Gladly Learning

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Introduction To AI For Businesses

Learning & Development Technology Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 4 hr 30 min

Data and Artificial Intelligence

Learning & Development Technology Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 8 min

Promises and Challenges of AI

Learning & Development Technology Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

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Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Basics Of a Good, Well-Rounded Communicator

Learning & Development Soft Skills Communication

Improve communication skills through self-study e-learning. Ideal for managers/leaders.

Time 1 hr

Difficult Conversations: How To Become a Master of Them

Learning & Development Soft Skills Communication Conflict Resolution

Master tough conversations with ease - learn to control emotions and, diffuse tension.

Time 40 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Administrator Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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