Gladly Learning

Showing Results for: Certificate Courses

Support Hero Certificate Course

Gladly Software Courses Work In Gladly Support Heroes/Agents

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Administrator Certificate Course

Gladly Software Courses Work In Gladly Administrators, Team Managers, Compliance Administrators

Learn how to manage Gladly and its many features to help your team provide great service.

Time 2 hr

Mastering Emotional Intelligence

Learning & Development Soft Skills Communication

Learn emotional intelligence for better workplace relationships and productivity.

Time 1 hr

Master Virtual Communication Skills And Confidence

Learning & Development Soft Skills Personal Development

Master communication skills and effectively engage your virtual audience with this course.

Time 1 hr 30 min

Master customer satisfaction to build a great business

Learning & Development Operations Loyalty

Nigel Greenwood explores the six key things that customers want.

Time 1 hr

How To Use Social Media For Marketing Growth

Learning & Development Operations Customer Experience

Master social media marketing with ease and witness organic growth for each major platform.

Time 1 hr

Generate More Sales Leads With Social Selling

Learning & Development Operations Customer Experience

Master social selling to generate sales through online relationship-building.

Time 1 hr 26 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Introduction to Project Management

Learning & Development Operations Project Management

Get introduced to project management through realistic examples.

Time 1 hr

Introduction to Change Management

Learning & Development Operations Project Management

Develop your change management skills with practical scenarios.

Time 1 hr

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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