Gladly Learning

Showing Results for: Certificate Courses

Gladly Routing Logic Certificate Course

Gladly Software Courses Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Mastering CSS

Learning & Development Technology Web Development

CSS fundamentals taught, no prior HTML needed.

Time 2 hr

Mastering Negotiations

Learning & Development Leadership Negotiation

Proven techniques for clarity and efficiency with collaborative approach.

Time 3 hr

Leadership and Team Development

Learning & Development Leadership Team Building

Explore what makes teams effective and the skills required to build, strengthen, and maintain them.

Time 2 hr

Public Speaking Mastery

Learning & Development Leadership Speaking and Presentations

Master public speaking with exercises for grounding and creating compelling messages.

Time 10 min

Leadership 201

Learning & Development Leadership Leadership and Management

Develop your leadership and management skills with ILM, the UK's leading voice on leadership.

Time 3 hr

The Fundamentals of Business Strategy

Learning & Development Operations Strategic Thinking

Learn about sustainable competitive advantage in today's dynamic, global business environment.

Time 5 hr

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

Introduction to Change Management

Learning & Development Operations Project Management

Develop your change management skills with practical scenarios.

Time 1 hr

Introduction to Project Management

Learning & Development Operations Project Management

Get introduced to project management through realistic examples.

Time 1 hr

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

Get Started
  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member
  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member
  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member
  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member