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Get the training and skills you need to unlock new opportunities and advance your career. From peer-reviewed courses to certifications that push your practice further. Learning is where you can get up to speed on Gladly, level up your CX knowledge, or invest in your personal development.

360 Degree Customer Support Optimization

Gladly is the place for skill development and AI-powered Customer Support

Learn more about what Gladly is all about.

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Featured Courses

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Gladly Routing Logic Certificate Course

Gladly Software Courses Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min
Skills
Courses and Certificates

Get started with Gladly Learning

Build a foundation of the basics, expand your knowledge, or discover something new.

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L&D Courses

Explore courses built to grow your skillset in management, customer service, communication, and more.

L&D Certificates

Earn certificates that will boost your resume and help you stand out professionally.

Gladly Courses

Gain practical insights that will help you understand Gladly and use the software to its fullest potential.  

Gladly Certificates

Get ahead by becoming an expert on all things Gladly with our official Gladly certificate paths. 
Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

Popular View All

What Does Great Customer Service Look and Sound Like?

Learning & Development Operations Customer Service

Improve customer service communication with the 3 V's approach by Albert Mehrabian.

Time 10 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Handling Confrontational Customers

Learning & Development Operations Customer Service

Learn to handle confrontational customers and stay positive in customer service.

Time 53 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How Your Tone Affects Service

Gladly Software Courses Communication Soft Skills

Understand how the tone of your voice affects the quality of your service.

Time 25 min

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

  • “The site the Gladly team put together is amazing!”

    Julie S., Gladly Connect Community member

  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

    Dennis G., Gladly Connect Community member

  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member