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Answer Threads Overview and Setup

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Categories:

Gladly Software Courses,

(AI) Artificial Intelligence,

Time 45 min

Course Description

Answer Threads utilizes Public Answers to engage with your Customers in a conversational manner seamlessly.

This course teaches you how to use Answer Threads to enhance support by integrating a cutting-edge, AI-powered product designed to deliver quick, accurate, and personalized responses to Customers.

Activate Answer Threads
Answer Threads is an add-on feature. Contact Gladly Support or your CSM to get started.

What you’ll learn

  • How the generative AI assistant uses your existing Gladly Answers to engage with customers.
  • How to set up and manage Answer Threads.
  • How to monitor and optimize Answer Threads.

Who should take this course

We primarily recommend this course for Administrators and Team Managers, but Agents can take this course as well.

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