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Showing Results for: Learning & Development

Team Building and Leadership

Learning & Development Leadership Team Building

Learn about teaming, leadership, and risk in organizations in this course.

Time 27 min

Team Building 101

Learning & Development Leadership Team Building

Customer service is more than answering calls. Learn to provide value and enhance experiences.

Time 30 min

How To Start Becoming a Leader

Learning & Development Leadership Team Building

This course teaches adaptable leadership skills and networking potential.

Time 5 min

Creating Your Elevator Pitch

Learning & Development Leadership Speaking and Presentations

Leave a lasting impression by crafting and delivering memorable elevator pitches.

Time 6 min

Talk like TED: Presentation and Public Speaking Strategies

Learning & Development Leadership Speaking and Presentations

Learn tips and tricks for public speaking from top TED speakers with this course by Carmine Gallo.

Time 15 min

Usefulness of Elevator Pitches

Learning & Development Leadership Speaking and Presentations

Learn to create an effective elevator pitch for presentations or sales.

Time 10 min

How to Conquer Fear of Public Speaking

Learning & Development Leadership Speaking and Presentations

Learn to conquer public speaking fears and deliver your message confidently.

Time 25 min

Public Speaking Mastery

Learning & Development Leadership Speaking and Presentations

Master public speaking with exercises for grounding and creating compelling messages.

Time 10 min

Public Speaking For Beginners

Learning & Development Leadership Speaking and Presentations

Learn public speaking basics quickly with TJ Walker's course.

Time 45 min

Gain Mastery of Presentation Skills and Public Speaking

Learning & Development Leadership Speaking and Presentations

This course teaches confident and effective communication to any audience.

Time 60 min

Great Body Language for Your Presentations

Learning & Development Leadership Speaking and Presentations

Learn expert storytelling techniques from speaking pro TJ Walker.

Time 12 min

Powerful Presentation Skills – Your Body Language Speaks Loudly

Learning & Development Leadership Speaking and Presentations

Improve public speaking skills with video course.

Time 8 min
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Skills
Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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What is First Contact Resolution

Learning & Development Metrics and Planning Performance Measurement

Master first contact resolution (FCR) and why it's crucial for your business.

Time 10 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

How Your Tone Affects Service

Gladly Software Courses

Understand how the tone of your voice affects the quality of your service.

Time 25 min

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Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Customer Service Essentials

Gladly Software Courses Support Heroes/Agents Work In Gladly

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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