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Conflict Management: Practical Tools for Handling Conflicts at Work

Learning & Development Soft Skills Conflict Resolution

Resolve conflicts and promote collaboration with practical tools from author Maurice Schweitzer.

Time 37 min

Conflict Resolution: Resolving Interpersonal Conflict Early

Learning & Development Soft Skills Conflict Resolution

Learn to identify and manage conflict early to avoid negative interactions with this course.

Time 20 min

The 5 Options of Conflict Resolution

Learning & Development Soft Skills Conflict Resolution

Learn 5 conflict resolution options & actionable steps to implement them.

Time 5 min

Surviving Team Conflicts

Learning & Development Soft Skills Conflict Resolution

Boost team collaboration with conflict resolution skills in this interactive course.

Time 20 min

How To Mediate Conflicts

Learning & Development Soft Skills Conflict Resolution

Master conflict mediation to prevent morale damage, work issues, and legal problems.

Time 30 min

Conflict Resolution for Managers

Learning & Development Soft Skills Conflict Resolution

Recognize hidden conflicts and assess their severity using Friedrich Glasl's model.

Time 1 hr

Team Building: Conflict Resolution in Teams

Learning & Development Soft Skills Conflict Resolution

Learn the three-stage process to manage conflicts stemming from differences in values.

Time 11 min

Maintaining Positive Relationships and Managing Conflict

Learning & Development Soft Skills Conflict Resolution

Learn about self-awareness, conflict management, and difficult discussions.

Time 20 min

How to Better Manage Your Time

Learning & Development Soft Skills Time Management

Intro course on time management with practical scenarios and challenges to help build skills.

Time 1 hr

Time Management: Maximizing Productivity

Learning & Development Soft Skills Time Management

Maximize productivity, avoid procrastination, delegate effectively, and balance work and home life.

Time 30 min

Time Management

Learning & Development Soft Skills Time Management

Learn to avoid pitfalls of poor time management, maximize time, and increase efficiency.

Time 17 min

Managing Time Successfully

Learning & Development Soft Skills Time Management

Boost your productivity and reduce stress by improving your time management skills.

Time 20 min
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Learning and Development Gladly Learning

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Customer Service Feedback Metrics

Learning & Development Metrics and Planning

Get to know three key customer service metrics (NPS, CSAT, CES).

Time 10 min

PII Introduction and Best Practices

Learning & Development Security and Compliance

This course covers the basics of PII and how to protect data.

Time 23 min

AI for Modern Customer Service Teams

Learning & Development Technology Artificial Intelligence (AI)

Learn how AI compliments human empathy and thinking in the world of Customer Service.

Time 15 min

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Attitude in Customer Service: Character and Integrity

Learning & Development Operations Customer Service

Build exceptional customer service character through integrity and honesty.

Time 9 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

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Answer Threads Overview and Setup

Gladly Software Courses (AI) Artificial Intelligence

Learn how to leverage Answer Threads to enhance customer support by integrating generative AI.

Time 45 min

Gladly Routing Behavior for Agents

Gladly Software Courses Support Heroes/Agents Routing and Rules

Be in the know and understand how Gladly's routing engine works with Agents.

Time 1 hr

Gladly Routing Logic Certificate Course

Gladly Software Courses Certificate Course Routing and Rules

Be in the know and understand how Gladly's routing engine ensures Customers are helped quickly.

Time 2 hr 30 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

Team Manager Certificate Course

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Certificate Course Work In Gladly

Learn how to work in Gladly as a Team Manager to support your Agents and Customers.

Time 1 hr 25 min

Customer Service Essentials

Gladly Software Courses Support Heroes/Agents Work In Gladly

Elevate your ability to delight your Customers by combining different service strategies.

Time 1 hr 20 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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