Gladly Learning
Showing Results for: Communication Skills
Dealing with Difficult Customers: Achieving Mastery
Learning & Development Operations Customer ServiceGail the skills to manage, communicate with, and calm upset customers with positive resolution.
Strategies To Dealing With Difficult Customers
Learning & Development Operations Customer ServiceExplores how to positively resolve difficult situations.
Dealing with Difficult Customers: Defusing Situations over the Phone
Learning & Development Operations Customer Service"Learn to diffuse difficult situations and turn things around while remaining calm and professional.
The TED Approach: Asking Questions as a Customer Service Team
Learning & Development Operations Customer ServiceIdeal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.
Handling Confrontational Customers
Learning & Development Operations Customer ServiceLearn to handle confrontational customers and stay positive in customer service.
Handling An Irate Caller
Learning & Development Operations Customer ServiceLearn the essential skills for handling emotionally charged customers on the phone.
Practicing Empathy in Customer Service
Learning & Development Operations Customer ServiceDevelop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.
Coaching: Mentoring Your Peers
Learning & Development Operations CoachingDiscover the power of peer mentoring and actively mentor those around you.
Feedback & Difficult Conversations
Learning & Development Soft Skills CommunicationImprove personal development by providing and receiving constructive feedback that helps you grow.
Coaching: Guiding All Forms of Customer Communication
Learning & Development Operations CoachingFoster a culture of civility and professionalism by guiding all forms of customer communication.
Non-Trainer: Facilitation Skills
Learning & Development Operations TrainingTrain groups of people successfully by learning advanced facilitation skills.
Training Evaluation: People and Processes
Learning & Development Operations TrainingObserve people and processes critically with this comprehensive course.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
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