Gladly Learning

Showing Results for: Communication Skills

Dealing with Difficult Customers: Achieving Mastery

Learning & Development Operations Customer Service

Gail the skills to manage, communicate with, and calm upset customers with positive resolution.

Time 2 hr

Strategies To Dealing With Difficult Customers

Learning & Development Operations Customer Service

Explores how to positively resolve difficult situations.

Time 4 min

Dealing with Difficult Customers: Defusing Situations over the Phone

Learning & Development Operations Customer Service

"Learn to diffuse difficult situations and turn things around while remaining calm and professional.

Time 4 min

The TED Approach: Asking Questions as a Customer Service Team

Learning & Development Operations Customer Service

Ideal for customer service reps, master the skills to troubleshoot, resolve issues, and upsell.

Time 7 min

Handling Confrontational Customers

Learning & Development Operations Customer Service

Learn to handle confrontational customers and stay positive in customer service.

Time 53 min

Handling An Irate Caller

Learning & Development Operations Customer Service

Learn the essential skills for handling emotionally charged customers on the phone.

Time 15 min

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min

Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 16 min

Feedback & Difficult Conversations

Learning & Development Soft Skills Communication

Improve personal development by providing and receiving constructive feedback that helps you grow.

Time 40 min

Coaching: Guiding All Forms of Customer Communication

Learning & Development Operations Coaching

Foster a culture of civility and professionalism by guiding all forms of customer communication.

Time 1 hr

Non-Trainer: Facilitation Skills

Learning & Development Operations Training

Train groups of people successfully by learning advanced facilitation skills.

Time 2 hr

Training Evaluation: People and Processes

Learning & Development Operations Training

Observe people and processes critically with this comprehensive course.

Time 7 min
Skills

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Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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