Gladly Learning

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Improving Remote Worker Health & Wellbeing (CPD Certified)

Learning & Development Soft Skills Autonomy

Learn to nurture mental health - combat loneliness and disconnection while working remotely.

Time 6 min

Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Delivering Sensational Customer Service

Learning & Development Operations Customer Service

Stand out from competitors with clear communication, a positive attitude and exemplary actions.

Time 7 min

Mastering Customer Service

Learning & Development Operations Customer Service

This 11-part course helps new contact center workers master skills in providing world-class service.

Time 1 hr 20 min

Enhancing Service By Listening

Learning & Development Operations Customer Service

Develop positive attitudes and skills for service excellence through listening techniques.

Time 10 min

Attitude in Customer Service: Character and Integrity

Learning & Development Operations Customer Service

Build exceptional customer service character through integrity and honesty.

Time 9 min

Understanding the Customer (CPD Certified)

Learning & Development Operations Customer Service

Master the art of delivering fantastic service by understanding customer needs and perspectives.

Time 10 min

Customer Service 201: Achieving Excellence

Learning & Development Operations Customer Service

Understand the importance of delivering excellent customer service - internally and externally.

Time 15 min

Phone Support 101: Creating a Positive First Impression

Learning & Development Operations Customer Service

Prepare to provide excellent customer service with effective communication skills.

Time 10 min

Attitude in Customer Service: Things to Avoid

Learning & Development Operations Customer Service

Avoid these five common pitfalls of customer service mistakes.

Time 12 min

Attitude in Customer Service: Resiliency

Learning & Development Operations Customer Service

Boost service resiliency with 9 steps and crisis management skills.

Time 9 min

Handling Confrontational Customers

Learning & Development Operations Customer Service

Learn to handle confrontational customers and stay positive in customer service.

Time 53 min
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About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

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