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Artificial Intelligence for Small Businesses

Learning & Development Technology Artificial Intelligence (AI)

Master AI for business success, improve solutions, and innovate services.

Time 4 hr 30 min

Data and Artificial Intelligence

Learning & Development Technology Artificial Intelligence (AI)

This course explains big data, intelligent data, and data science in business.

Time 8 min

Promises and Challenges of AI

Learning & Development Technology Artificial Intelligence (AI)

This course dives into tech's impact on daily life, AI, robotics, blockchain, VR, biotech.

Time 8 min

Evolution of AI

Learning & Development Technology Artificial Intelligence (AI)

AI evolution, myths, elements, and modern applications covered.

Time 30 min

Becoming an Organization Focused on Continuous Learning

Learning & Development Operations Training

Establish systems for creating a learning culture for success.

Time 15 min

Non-Trainer: Basics of Training

Learning & Development Operations Training

Deliver practical training sessions including the basics of training.

Time 15 min

Training: Leading Virtual Teams

Learning & Development Operations Training

Manage dispersed teams effectively and lead with confidence.

Time 56 min

Train The Trainer: Essential Elements For Crafting High-Quality Training Courses

Learning & Development Operations Training

Design engaging content for effective learning.

Time 1 hr

Coaching: Mentoring Your Peers

Learning & Development Operations Coaching

Discover the power of peer mentoring and actively mentor those around you.

Time 30 min

Give The Gift Of Feedback

Learning & Development Operations Coaching

Master the art of providing effective feedback with practical tips, tools, and exercises.

Time 42 min

Coaching 101

Learning & Development Operations Coaching

Build your coaching skills with interactive self-study, featuring realistic examples and scenarios.

Time 1 hr

Practicing Empathy in Customer Service

Learning & Development Operations Customer Service

Develop skills to recognize and respond to customers' feelings, handle conflict with pro techniques.

Time 10 min
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Learning and Development Gladly Learning

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Agile Business Processes

Learning & Development Operations Project Management

This course discusses what it means to use Agile methodology in business processes.

Time 47 min

GDPR Overview

Learning & Development Technology Security and Compliance

This course covers EU GDPR data protection law.

Time 45 min

Advanced Statistics and Data Mining for Data Science

Learning & Development Technology Data Mining

This course covers data science from statistics to machine learning.

Time 3 hr

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Customer Service 101

Learning & Development Operations Customer Service

Learn customer service skills through interactive self-course with realistic examples.

Time 1 hr

Email Etiquette

Learning & Development Operations Customer Service

Master email etiquette to communicate professionally and avoid mistakes.

Time 17 min

Basics of Problem Solving and Resolution

Learning & Development Operations Problem-Solving

Understand the stages of creative problem-solving, crisis resolution, and obstacle recognition.

Time 1 hr 8 min

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SMS Compliance Fundamentals

Gladly Software Courses Compliance

Learn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.

Time 25 min

Boost Efficiency With Hero AI

Gladly Software Courses Artificial Intelligence (AI) Hero AI

With Customer interactions on the rise, wouldn't it be nice to have an assistant to help you delight Customers...

Time 20 min

Learn How Not To Take Things Personally

Gladly Software Courses Administrators, Team Managers, Compliance Administrators Communication Soft Skills Support Heroes/Agents Work In Gladly

Learning how not to take things personally is a skill you should practice and master.

Time 25 min

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Support Hero Certificate Course

Gladly Software Courses Certificate Course Support Heroes/Agents Work In Gladly

Learn everything you need to know to provide radically personal service as an Agent.

Time 3 hr

How to Provide Radically Personal Service

Gladly Software Courses Support Heroes/Agents Work In Gladly

Learn the methodologies and thinking behind what it means to provide radically personal service.

Time 15 min

How To Communicate With Empathy

Gladly Software Courses Support Heroes/Agents Trainers Work In Gladly

Create memorable service experiences by being empathetic.

Time 25 min

About Gladly Learning

Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.

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  • “I need to meet the team who created this amazing documentation and training program. It’s simply amazing. I’ve been doing this for decades, and I always create my own documentation. This is the first time ever where I do not need to do that. What a joy!”

    Leslie N., Gladly Connect Community member

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  • “There’s a variety of content, mixed user of videos, text, and handouts. Plus, the structure of the site is impressive.”

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  • “I thought the content, the engagement, the fact that it is interactive and funny and captures the audience is something we had never had before when it came to training. People don’t want to sit and have to read and read and not be interacted with.”

    Nikki D., Gladly Connect Community member